My idea of Nexon's update process.

Well I think people are expecting Blizzard type service (only assuming here..last Blizzard game I played was Diablo II) and since Nexon is running a game free of charge they are allowed to suck :< I for one didn't know it takes so much steps though.

That just doesn't make any sense. Nexon makes plenty of money by selling NX and merchandise (somewhere in the hundred millions). They aren't "allowed to suck"; a company should make it their top priority to give the best service they can, which Nexon has only recently started doing (and even then, they're still slacking a bit).

The chart makes it a lot clearer what they have go through just to get a patch up, though.