NEXON compensates iTCG item loss

Greetings,

Thank you for contacting Nexon America's Customer Support team.

Thank you very much for being patient while we investigated your issue. We realize that it has taken quite some time, and we apologize for that.

At this time, we have cleared any iTCG codes that you redeemed and did NOT receive items from. This means that all you need to do is redeem the codes again. Please be aware that if your previous redemption from an iTCG code was successful, you will not be able to redeem that code again.

In addition to clearing the iTCG codes so that you can redeem them again, we have also credited your account with 1000 MaplePoints per code that you did not receive an item for.

Thank you very much for your patience.

Sincerely,

GM Cheezpuff
Nexon America, Inc.

First, finally. This almost took 4 months.

Second, PHEW.

LUCKILY I never throw away my iTCG Boxes with all the cards inside, even if I only use them to redeem the codes (yeah, I'm from Italy and order them from America. Lulz).

So yeah, problem solved I guess. I'll finally get the Taru Totem I lost because of that glitch.. hopefully. Now, watch the system randomize the prize again and give me a different prize than before. I'd seriously rage if that happened, but that's probably it, since no code has a reward assigned to it, but it's totally random once you enter the code.

Look, if something like that happens I will be like this:



But yeah, knowing NEXON, I guess I shouldn't get my hopes up about it.

lol1kmaplepoints