2009-09-01, 09:20 AM
So, I got fed up with the lag problem and sent customer support a ticket about it, and got this as reply (they also closed the ticket):
At first I thought they either replied the wrong ticket, but then again, could this be true?
I don't use a download manager, but my maple was patched over and over with they're patcher, so it's possible they somehow screw up the files.
Anyone ever try re-installing maple as a lag solving problem and got it to work?
I think I'll try it anyway next time I get the major lag, just to be sure...
Quote:Thank you for contacting Nexon America's Customer Support team.
This can happen when you use a download manager to download MapleStory. Please be sure to download the installer using Internet Explorer and save it to the desktop and install it from that same location.
Also this can be an issue with your actual windows system, in which the install wizard is corrupted or altered. If you are having issues with your windows installer you will need to consult with a computer professional, as this is out of our area of assistance.
Also if you click the link below the downloaded to simply download the installer the old way, this may help you.
Sincerely,
GM Diatia
Nexon America, Inc.
For security reasons any sensitive account information has been made private.
Please do not give your password or pin number to anyone for any reason.
Nexon representatives will NEVER ask you for your password or pin.
At first I thought they either replied the wrong ticket, but then again, could this be true?
I don't use a download manager, but my maple was patched over and over with they're patcher, so it's possible they somehow screw up the files.
Anyone ever try re-installing maple as a lag solving problem and got it to work?
I think I'll try it anyway next time I get the major lag, just to be sure...