Black Screen of Death

I've never had BLSOD before & I've had Dells for years.. only had BSODs though...Wow, that's a bit strange. Well in order for her to do anything she's going to need that OS CD. There's no way for her to re-install w/o it, unless there's a recovery partition on her HD but that only comes w/ some laptops(toshiba & Acer). Is her PC still under Warranty? & did she call Dell for the CD? They usually will send you one if they forgot to put it in.


Call Dell Tech Support please.. I know it's a pain in the ass to call them but they helped me out loads of times when I had an issue with my OS after I installed a game or had problems with my gfx card or system corruption.