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NEXON customer service changing for the worse?
#35
Avenge Wrote:I was sending a ticket for Ray. lol. It would be one thing if they got into just one of his accounts, but they got into all of them. From the looks of things they're just gonna stonewall me.





Also, please don't troll this post like they did on NEXON forums, I -know- they can restore items and mesos (and entire characters).

Basically the second ticket I sent, I asked them to forward my last one to GM Crash/Anstar/Nethe (people I know who can actually help), and some other GM just gave me the same automated response as above.

I am not going to troll you, but I am a bit surprised that you're lvl 200 and don't know Nexon's policies towards this sort of thing.

Nexon does NOT compensate or adjudicate either scammings or hackings as you and I define them. Yes, there is a laundry list of reasons why this is collosal f@ggotry. But that is besides the point. While I played I was in a guild consisting of most of the respected, wealthy, high level legits on Khaini. I have seen hackings such as this occur before my very eyes. One time the hacker tracked me in FM immediately after the hacking and boasted by showing off the stuff he stole in a trade window. Even if it's a site exploit, something Nexon is responsible for directly, they STILL will do nothing.

Nexon did nothing for them, they will do nothing for your friend. They do not give a $hit. Unless the actual ToS for Maple Story is revised, unless they code additional tools (such as tracking what gets traded or transferred,) unless they start to give a $hit, this stuff will continue to go unpunished. There is simply nothing you can do. I am sorry, but that is the truth of that.
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NEXON customer service changing for the worse? - by Derimed - 2009-05-25, 08:41 PM

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