NEXON customer service changing for the worse?

I hate the idea of getting temporary GM's. Who came up with that idea? They need permanent GM's. One's that can spend more time in-game doing events, learning the game, learning the lore and how to help people, and respond and help appropriately.

Also, if they now can respond to everyone's tickets within a day or two with an automated response, then they can better bloody well take their time and give us a GOOD response even if it takes longer. Put their time to better use, no?