NEXON customer service changing for the worse?

To the OP:

Uhm, I'm curious as to what your ticket was. If it's not anything confidential, mind sharing your ticket and the response? Also I'm curious to know which category and subcategory you submitted it to. Nexon's been pretty good at replying to my tickets lately.

I was sending a ticket for Ray. lol. It would be one thing if they got into just one of his accounts, but they got into all of them. From the looks of things they're just gonna stonewall me.

Hi, my name is Raymond. Recently, 3 of my accounts were hacked. Around May 7th, I believe. The 3 account IDs are (lol they didn't even remove these from my ticket even after i told them to),. The last one was made roughly 1 week before the hacker gained access to it.

I have no clue how they got into ALL of my accounts. I have never downloaded anything from an untrusted source, so I really don't think it was a keylogger or anything like that. This is very similar to how I was hacked last year; you can look at the past tickets to check that out.

The hacker took my most expensive equips (including 17 attack stormcaster glove, 12 DEX Cecellia's Earrings, 114 attack Sky Skis, 112 attack Sky Skis, 109 attack 4 slot Sky Skis, 2 attack 9 DEX Face Stompers, and a 4 attack 8 STR Pink Adventurer Cape) and 400mil mesos.

I found them in Free Market that night and a character with the IGN GoPhillies was selling them for a very cheap price.

I'd like to know all of the character names that have accessed my account in the past 90 days.

I would also like to know if there's any way, if to your records this checks out, if you could please return my lost items and mesos, and ban the person responsible.

Thank you!

Greetings,

Thank you for contacting Nexon America's Customer Support team.

We are sorry to hear you are having account security issues.

A character cannot access your account, only a person who has your confidential information.

Account security is a very real issue and is something that we take very seriously here. As a result, we try to inform all players that account information should never be shared with others under any circumstances, and account sharing is against our Terms of Use. While we would like to help with this type of issue, there is no way to prove if the items were taken or just given away. Therefore, we adopted a policy of no returns for most cases. Please read our FAQ on how to protect your account from future violations and try to be mindful to protect your ID and password and to play in safe gaming environments.

http://forum.nexon.net/MapleStory/forums...86226.aspx

You may want to change your password and pin to prevent future security breaches. Refer to the address below for details on how to do that.

http://forum.nexon.net/MapleStory/forums...31970.aspx

We are sorry for any inconveniences this may cause you.

Sincerely,

GM Ziolet
Nexon America, Inc.

Also, please don't troll this post like they did on NEXON forums, I -know- they can restore items and mesos (and entire characters).

Basically the second ticket I sent, I asked them to forward my last one to GM Crash/Anstar/Nethe (people I know who can actually help), and some other GM just gave me the same automated response as above.