NEXON customer service changing for the worse?

i have absolutely no problem WAITING for a response, in fact, when i sent my ticket, i was EXPECTING to wait atleast a week or two before i heard anything. the fact that i received a "we don't give a f'uck" response within a day is pretty goddamn insulting. i would rather have any issue i'm logging a ticket about to actually be responded to; not to be essentially ignored.

i even sent a second ticket, requesting for another GM to actually look at it, and i was given the same automated response from a different GM.