2009-05-23, 01:37 AM
loddlaen Wrote:Actually its not a lie in my case. I've never complained about how long it takes to get a response when I've actually gotten a real response. But good intentions don't amount to much if they still have issues they need resolving and ignore what people are saying.
Yes they are improving in some aspects, but in others they still need work.
E.g. Treating all customers like they are 13 year old kids is one area they really need to work on.
99% of them act like one though. Think of it from their perspective, they're getting hundreds/thousands of dumb requests every day.