2009-05-23, 12:54 AM
loddlaen Wrote:I would be happy to wait longer for a response if I knew that I was getting treated like a valued customer.
That's such a lie and you know it!
Look at all the people who complain when they had to wait for weeks for a ticket response, then saying that "Their ticketing system should be faster, they have to hire more people, blah blah blah", yet when they improve their response times, they get more criticism saying "Why do i get templates? Nexon doesn't care about me." So what can they do? Individual responses = Slower time. Templated Responses + More Hirees = Faster time. To be fairly honest, it seems like no matter what they do, anything's gonna fall short to your level.
And i'm far from being a fanboy or a Nexon Nuthugger, i've had my share of criticisms. Yet i've been monitoring their progress closely and i can see they're at least trying.