2009-05-23, 12:41 AM
hamburgled Wrote:I'm sorry but... you can't judge the entire customer service system based on simply YOUR ticket alone. So they gave you a templated response, but guess what, i bet they get 100 other tickets that say THE SAME DAMN THING, but worded differently. How do you know they don't care?
You think that just cuz you didn't get a "personalized" response, it gives u the right to say that their ENTIRE customer service department sucks, when according to a majority of people, tickets are being answered promptly instead of taking weeks now.
You know what, i bet in fact they end up solving more tickets and helping more people out than everyone makes them out to, it's just that no one takes the time to go out of their way to say anything when Nexon does something right. It's easy to jump on the bandwagon when someone says they do something wrong.
Please. This is getting old.
Lol. Inb4Fanboy.
For the record, fast response =/= good service. I would be happy to wait longer for a response if I knew that I was getting treated like a valued customer. If I used businesses that treated people the way Nexon does, I would not shop there again. I'm used to dealing with businesses on a certain level and Nexon falls way way short of that level. In fact, its incredibly frustrating as someone who is of Adult years to be treated like they are a small child which is how I have found the customer service people to act.