2009-05-17, 04:34 AM
Fiel Wrote:Have they lived up to their promises?
Quoting from their letter in the Nexon Announcements, they expressed exactly three things they would do:
1. "We are going to use every technical and legal means to fight against those who use [hacks] and sell [hacks]."
2. "We will do our utmost over the coming months to deliver to you the best service possible which includes even better updates and events."
3. "As for Customer Service, we know that it has not been perfect. We will do our best to address your issues, and will continue our improvement within the coming months."
Since we are consumers, not only is it our job to vote with our hard-earned dollar, it is also our duty to tell companies when we don't like what they're doing. Nexon wrote this letter one month ago. Do you believe that Nexon has made a marked improvement since this letter was published? Why or why not?
1. Yes, they did it. They obviously didn't sue hackers, but they closed many important hacking websites, so it's a 4 for me. Still, as someone else said, there are advertisers and meso sellers everywhere - they should try finding a way to get rid of them, too. Like, closing meso-selling websites. Or maybe they can't do it?
2. Blah, I'd say it's a 3. The updates are good, but they could be better. Even MapleSEA got better events for the Maple Anniversary, and they could've added something like Mu Lung Training Center with the last patch, at least. I hope the next months the updates will improve.
3. Customer Service is as before - it sucks. Yeah, probably they're trying to improve it, but it still sucks, and no major changes were made to it. It's a 2.
4. Why not adding a 4th thing they said they'd do, but they still didn't?
Tespia. Yes, they said that they would open it for CERTAIN updates, but I thought it meant "for almost all updates BUT Masteria ones". But probably it wasn't like that. The last patch didn't contain anything "great", so NEXON didn't have any reason to not open Tespia before "to make everyone experience the patch at the same time". Probably, if we had Tespia for the last patch, all the KMST Skill changes would've had effect and the number of bugs would've been decreased a lot. I guess we'll have to wait and see for this one - maybe they weren't ready for it.. I don't know. But if they won't open it for the next patch, you can consider this as a 1.