2009-05-17, 12:43 AM
For the first point, I believe that they are living up to those promises. They managed to get rid of the major hacking websites, and quite honestly I see few, if any hackers during my game play. It is obvious that the lack of hackers is due to the lack of major hacking websites. Therefore, they seem to have accomplished goal #1.
As for the second point, I also think that they were living up to their promises for updates. There have been many major updates that have been enhancing game play and I commend Nexon for it. They are doing a great job in this respect.
As for customer service, I have noticed an increased speed of reply when I log tickets. I recently got autobanned because of my DK's name (MarkzDK), and I logged a ticket. I received a ticket back the very next day. I remember not too long ago when it used to take multiple weeks to get a ticket back. This is probably directly related to the lack of hackers.
In short, I think that Nexon has finally proved themselves. They set challenging goals and they accomplished them. Good job Nexon.
As for the second point, I also think that they were living up to their promises for updates. There have been many major updates that have been enhancing game play and I commend Nexon for it. They are doing a great job in this respect.
As for customer service, I have noticed an increased speed of reply when I log tickets. I recently got autobanned because of my DK's name (MarkzDK), and I logged a ticket. I received a ticket back the very next day. I remember not too long ago when it used to take multiple weeks to get a ticket back. This is probably directly related to the lack of hackers.
In short, I think that Nexon has finally proved themselves. They set challenging goals and they accomplished them. Good job Nexon.