2009-05-17, 12:42 AM
Fiel Wrote:Have they lived up to their promises?
Quoting from their letter in the Nexon Announcements, they expressed exactly three things they would do:
1. "We are going to use every technical and legal means to fight against those who use [hacks] and sell [hacks]."
2. "We will do our utmost over the coming months to deliver to you the best service possible which includes even better updates and events."
3. "As for Customer Service, we know that it has not been perfect. We will do our best to address your issues, and will continue our improvement within the coming months."
Since we are consumers, not only is it our job to vote with our hard-earned dollar, it is also our duty to tell companies when we don't like what they're doing. Nexon wrote this letter one month ago. Do you believe that Nexon has made a marked improvement since this letter was published? Why or why not?
[color="#cc8899"]3 - Yes. They have shown a pretty damn good improvement in how they communicate with us, the consumer, as well as us, Southperry. The inclusion of the Spectrum Goggles in particular seemed to be a "We are acknowledging you" type deal.
2 - Somewhat. While a lot of the new content is great and was anxiously awaited, the Mapleversary this year is pretty disappointing when compared to last year. It was fun to have random Maple items drop, it gave low levels a way to earn some money, etc. But in general, they've delivered some nice content in a timely manner.
1 - Somewhat. They've started to publish hacker bans and a number of well-known hackers have been perma'd. However, several well-known hackers have yet to be dealt with, and continue hacking to this day. It's also impossible to know whether the number of hackers has banned has improved or not with published lists.[/COLOR]