2009-03-04, 04:59 PM
Devil Wrote:Customer Support ≠ In-Game GM's Nexon...
Most Customer Support Nexon is NX shiet only...
Also, they should hire a gameplay expert, instead of GM's organising events... They really need a person who can:
- detect gameplay bugs / game unbalance
- report gameplay bugs / game unbalance
- solve gameplay bugs / game unbalance
Really... take Meso Guard for example... what kind of super retard of a failed GM do you have to be to -NOT- DETECT that the whole skill description is 100% INCORRECT?
... FOR MORE THEN 3 YEARS ... O M G ... hasn't -ANY- GM played a Chief Bandit for more then 3 years? Really... fail... :')
And I'm not even talking about 4th job skill descriptions / Pirate 1st job skill sounds mess ups... really...
Nexon, it's not quantity, its QUALITY what you lack... Get PROFESSIONAL... for once? ... please?
Sorry to disappoint you, but Customer Support = In-Game NEXON's GM.
If you make a ticket, you will see a GM will reply you. Like, GM Tibaroo. He replies to tickets AND is an in-game GM. Every in-game GM at NEXON has another main role other than just being a GM, so that's why they can't log-in in game a lot.
Also..
Quote:R: GMs sit around being lazy. They don’t do their jobs!
A large part of their job requires them to be sitting down. As this is a full-time job, they are required to do as they are told. GMs provide in-game and out-of-game support. Their daily responsibilities may vary as directed by their superior. We apologize if you think we are not up to par to your needs. GMs have many responsibilities in addition to ‘catching hackers’ in-game.