2009-02-04, 03:13 PM
I buy nx occationally (maybe $30 every 3 months) but when MTS came out I started merchanting there for NX similarly to merchanting for mesos and so now I use NX a lot and still buy it occationally.
I buy nx because I like the game and nx enhances the game play (more item space, looks, faster exp or drops, etc).
If I didn't like the game I woudn't play and then I wouldn't buy nx. It's silly in my opinion to say you won't buy nx because you love the game but hate the customer service. Why do you love the game if customer service is that important to you? I here WoW has great customer service but I don't contribut to them because of it. I hate their game and see no reason to support them even if they have great customer service. It has no value to me as I don't enjoy their product.
As Nexon is a for profit company (like most) they are obviously going to see the profit of their games and the one that gets the most attention is going to be the one that makes the most money. So if everyone quit buying NX in MS they would just close MS and move on to other ventures; they would not think, oh we should spend more money on customer service to try to get people to buy more nx in MS. When tons of people buy NX they look into what people like and try to provide more content that pleases their users to encourage them to keep playing and keep buying nx as this brings them more profit.
Unfortunatly for many of the global users Nexon American is centered in the U.S. and has a high population base of Americans. The culture in Americia is vastly different from cultures around the world and the content Americans would want to see is faster, better, now; as opposed to building a relationshiop. If you took a poll of American users you would find that most of them would prefer a really cool functioning content patch (say the new jobs KMST has) as opposed to active and friendly GMs and a chat with a Nexon Rep on-line now feature. To say it another way Americans would prefer that Nexon spend its time developing a lot of content and fixing the bugs rather than chatting with them and resolving individual problems that don't effect most people.
It's obvious that in the reacent year Nexon has been considering it's customer base and applealing to those needs. They try to do every other week server checks, they try to alternate night & day checks so that the same people are not intrupted all the time, they have come out with some pretty awsome patches - instead of maybe 1/4 being cool it was closer to 1/2 being cool. And while they may have been trying to fix bugs I'm sure most agree this aspect is still fail. I'm sure that as Maple Story pulls in more profit to Nexon that Nexon will try harder to please most of the population in order to make it even more popular and make even more money. As they get their major customer base happy they will probably move on to try to please smaller customer bases and that's when I would expect to see more customer service.
I buy nx because I like the game and nx enhances the game play (more item space, looks, faster exp or drops, etc).
If I didn't like the game I woudn't play and then I wouldn't buy nx. It's silly in my opinion to say you won't buy nx because you love the game but hate the customer service. Why do you love the game if customer service is that important to you? I here WoW has great customer service but I don't contribut to them because of it. I hate their game and see no reason to support them even if they have great customer service. It has no value to me as I don't enjoy their product.
As Nexon is a for profit company (like most) they are obviously going to see the profit of their games and the one that gets the most attention is going to be the one that makes the most money. So if everyone quit buying NX in MS they would just close MS and move on to other ventures; they would not think, oh we should spend more money on customer service to try to get people to buy more nx in MS. When tons of people buy NX they look into what people like and try to provide more content that pleases their users to encourage them to keep playing and keep buying nx as this brings them more profit.
Unfortunatly for many of the global users Nexon American is centered in the U.S. and has a high population base of Americans. The culture in Americia is vastly different from cultures around the world and the content Americans would want to see is faster, better, now; as opposed to building a relationshiop. If you took a poll of American users you would find that most of them would prefer a really cool functioning content patch (say the new jobs KMST has) as opposed to active and friendly GMs and a chat with a Nexon Rep on-line now feature. To say it another way Americans would prefer that Nexon spend its time developing a lot of content and fixing the bugs rather than chatting with them and resolving individual problems that don't effect most people.
It's obvious that in the reacent year Nexon has been considering it's customer base and applealing to those needs. They try to do every other week server checks, they try to alternate night & day checks so that the same people are not intrupted all the time, they have come out with some pretty awsome patches - instead of maybe 1/4 being cool it was closer to 1/2 being cool. And while they may have been trying to fix bugs I'm sure most agree this aspect is still fail. I'm sure that as Maple Story pulls in more profit to Nexon that Nexon will try harder to please most of the population in order to make it even more popular and make even more money. As they get their major customer base happy they will probably move on to try to please smaller customer bases and that's when I would expect to see more customer service.