2009-02-03, 04:45 PM
Finally, some good news from NEXON.
So yeah.. today they replied to my ticket. It took a week for them to reply to my ticket.. honestly I expected even more. XD
Anyway, as you can see, they sometimes aren't so incompetent. They checked their logs (wow, they have logs! I think I underestimated NEXON
) and they said that I'm elegible for 2500 Maple Points. Now I can remember, they were undoubtedly 2500 because I counted them before the event ended, I just couldn't remember. Now after they told me, I can confirm they were 2500. So yeah, I'm getting my Maple Points soon. I wish good luck to all the other people who didn't get their Maple Points yet. Remember to make tickets with good english and to explain everything they ask you so that they'll be able to resolve the problem more easily.
This time I must say it: good job NEXON.
Quote:Greetings,
Thank you for providing us with the information regarding your Thanksgiving event MaplePoint situation.
We have completed investigating your account and have determined that you are eligible for 2500 MaplePoints.
This is based on the information you provided, as well as our logs and other circumstances surrounding the distribution of the event compensation.
These MaplePoints will be credited to your account within 10 to 15 business days.
We sincerely apologize for the inconvenience and we do appreciate your loyalty.
Sincerely,
GM Daliah
Nexon America, Inc.
[COLOR="RoyalBlue"]For security reasons any sensitive account information has been made private.
Fact: GM Daliah changes color with a Rock of Evolution. (Combattente's comment: LOL WTP?)
Please do not give your password or pin number to anyone for any reason.
Nexon representatives will NEVER ask you for your password or pin.[/COLOR]
So yeah.. today they replied to my ticket. It took a week for them to reply to my ticket.. honestly I expected even more. XD
Anyway, as you can see, they sometimes aren't so incompetent. They checked their logs (wow, they have logs! I think I underestimated NEXON
) and they said that I'm elegible for 2500 Maple Points. Now I can remember, they were undoubtedly 2500 because I counted them before the event ended, I just couldn't remember. Now after they told me, I can confirm they were 2500. So yeah, I'm getting my Maple Points soon. I wish good luck to all the other people who didn't get their Maple Points yet. Remember to make tickets with good english and to explain everything they ask you so that they'll be able to resolve the problem more easily.This time I must say it: good job NEXON.