The state of the game (GMS)

which survey are you talking about, btw? the retweet event? that's just because the rewards are so ass it's not even worth the two click effort to join in.

also it helps to specify your complaints. "OMG it's so toxic" doesn't really tell anyone anything. We need to know how you think toxicity is present, for anyone to even come up with any solutions to the problem.

The communication and transparency survey.

Toxic in what way? The players expect things from Nexon (GMS) but there almost always seems to be a big gap between what players want Nexon to do and what it actually will do. There could be reasons for this but the perception is that contact with Nexon will be a disappointment. Each let down adds to the last one and eventually players stop trying and stop caring.

I dont think everyone at Nexon is toxic but since 9 times out of 10 Nexons actions encourage toxicity, that is why I consider it toxic enough. Minor mistakes become magnified on account of most players already being PO'd about some other unresolved problem and it all just feeds on itself.

How much faith do players have in Game masters? How much in moderators on the official forum? How about the Community manager?

When the normal strategy for handling player problems is to "do nothing until the player gets frustrated and quits" then that is not good. Having a majority of players walk away from the game super salty or bitter is not good. We could argue that this decline is a normal phase for all online games and a result of past/ present choices but if there were a way to reduce some of the toxicity I still think that would be a plus.