Account blocked - BillingPP

My experience with Live Chat:

GM Radrodo: Hello! Thank you for contacting Nexon America Chat Support. How may I assist you?
*** ***: Hey, Radrodo
*** ***: I tried logging on my account this morning, but it seems I have been blocked by Billingpp
*** ***: Yet
GM Radrodo: Have you sent an email to billingpp?
*** ***: I have never used Paypal, nor credit cards to charge nx
*** ***: Yes, but they have yet to reply. I'd just like to get an explanation as to why I've been blocked
GM Radrodo: Unfortunately I do not have the information you request.
GM Radrodo: If you have sent an email to billingpp
GM Radrodo: That is all that can be done at the moment.
*** ***: Alright, I'll wait for a reply, but please tell me this
GM Radrodo: Yes?
*** ***: are you aware of any general problem on your end?
*** ***: As it seems
*** ***: hundreds of players have been affected by this
*** ***: I could direct you to a thread on the official forums
GM Radrodo: That I'm not sure of
GM Radrodo: Sure give me a link please
*** ***: http://maplestory.nexon.net/community #%2Fshowthread.php%3F1175683-billingpp-ban%26nxid%3D6
*** ***: As you can see, plenty of players are experiencing the same issue
GM Radrodo: One moment
*** ***: alright, thanks
GM Radrodo: I'll take a look at this
GM Radrodo: But at this time I have no information
GM Radrodo:
*** ***: Could you please
*** ***: post an official response once you do?
GM Radrodo: I do not make official comments
GM Radrodo: But if there will be any
GM Radrodo: Just keep an eye out on the forums
*** ***: Alright. Thank you for taking the time. I hope this all gets sorted out
GM Radrodo: No problem, is there anything else I can assist with?
*** ***: Nope. That's really my only issue
GM Radrodo: Have a great day
*** ***: You too
Chat has ended


If it's truly a problem on their end, then they're not aware of it...