Customer Support Rules Updated

they let us know last year, and the year before that, and so on. nothing has changed, so either they're lying through their teeth, or even worse, can't even manage to do what they say.

Idk I don't remember them ever trying this hard. I actually think a lot has changed. I've played MapleStory since August of 2005, and customer support is a lot different now. There's a live chat now, there's huge compensations for getting hacked, and a handful of other good things. Anyone who thinks they haven't changed are probably cynics, to say the least.

Now do I think they've made a full 180, no. But they've definitely improved a little.