Reimbursement for false item deletion

Is it just me, or does Nexon only go out of their way to help someone in real need of help if that person is popular on youtube (or popular in some other way)?

It helps that in Bryan's case, he had good video proof that his item was legit. Sometimes, it feels like the people with illegit items are the ones trying the hardest to get them back. I had a few people in alliance who lost legit no-boom AEE and all they did was send a ticket. Someone else in alliance who lost equips enhanced with duped no boom AEE not only sent a ticket trying to get the equips back, but also made a post on the official forum and tried live chat at least once. We watched as his story changed from "I bought hundreds of no boom AEE for 1 meso each and used" to "I used a few no boom AEE but they all failed" to "I used regular AEE and they failed but I didn't use no booms". I do hope that people who lost legit items get them back, but it's hard for Nexon too since a lot of the people complaining actually lost illegit items.