Nexon's costumer service and community relationship.

I think Nexon had good intentions in mind, even though they didn't make the best decision probably. A large portion of the community was unaffected, but the people who were affected were largely paying customers or hackers.

I think Nexon is working on their customer support though, and it definitely shows. While they still have a long way to go, I think it's worth noting that they've definitely improved a lot.