Reimbursement for false item deletion

Why should they go back to step 1? Most are probably claiming they lost an item falsely, without having as much proof as you did. Maybe that's why tickets are auto close on the issue. Not many players take video/ss of every item scroll. How can you say it's a publicity stunt? When they unban inmate they didn't turn that in to a stunt and he is way more well known. He made a mistake and came personally he could have just send you a clean pair and end it like that. Nexon is trying to show change; more info on how they did things is now available, fixes not taking years to fix, more interaction.

And just because not everybody have as much proof as Brian it shows how bad the deletion was. It is true that there are people claiming they lost and item falsely but I have seen other players in nexon's forums showing lots of screenshots of the progress of their scrolling, as-well as screenshots of their guardian purchases, and those posts have been totally ignored. Certainly it's not video, but not everybody like or know how to record stuff.

It is pretty sad and lame that players need to be showing proof of how legit are their items, because Nexon's team fails epicly at doing their job.