2014-01-16, 09:53 PM
Well I filled two tickets in the past 24 hours, both of which were answered within 15 minutes. Both answers were "We are aware of the issue, but we don't know how to fix it so we can't fix it now. Hopefully we will fix it in the future! Buy NX today."
I even requested a manual deletion of the useless equips that most likely caused this in the first place and nada. At this point I'm going to reach out to the CEO on Twitter and see what I can do to get a hold of someone tomorrow. If I get the run around then I'll simply involve my lawyer and see where we get then from then on. No TOS is going to hold up in court when their system intentionally blocks you from accessing what you just purchased. This is thoroughly unacceptable and frankly if no one goes in and tries to fix out characters they could potentially sit for months un-fixed and that won't work for me.
Does anyone have any idea if KMS suffers from the same issue?
I even requested a manual deletion of the useless equips that most likely caused this in the first place and nada. At this point I'm going to reach out to the CEO on Twitter and see what I can do to get a hold of someone tomorrow. If I get the run around then I'll simply involve my lawyer and see where we get then from then on. No TOS is going to hold up in court when their system intentionally blocks you from accessing what you just purchased. This is thoroughly unacceptable and frankly if no one goes in and tries to fix out characters they could potentially sit for months un-fixed and that won't work for me.
Does anyone have any idea if KMS suffers from the same issue?