Hot Time: 12/7

they literally broke maplestory

there are TOO MANY people online, this is new territory

nah. it's not that there's too many people online. It's that there's too many people opening boxes and using gach tickets and cubes and other things that require a good deal of data exchange.
The 30 minute delay on the boxes thing was a good call, but the gach tickets should have had an additional use restriction of like a half hour from now, and the cubes an hour from now.

Or they could have just randomized the open time restrictions for each player so we wouldn't have everyone at once sending requests to the servers.