"Black Friday Big Spender Event"

They absolutely do. The population alone has deteriated to a fraction of what a single event day was 4 years ago. You have a Korean company running an American business, who's lost 3 community managers in the last 3 months. In fact, they are so out of touch with us, they literally took, word by word, the southperry users opinion on that stupid maplestory survey thing we had/having.

Common sense would tell me that a business wants more revenue, not to lose money firing people. There are very minor changes that nexon can do to triple their profits, what business would deny that? A dumb one.

Edit:

And would you like to specify what costs would be associated with unbanning an account, thus keeping the user happy and spending? The correct answer is not unban f`ucking everyone. This imaginary cost that you're making up does not apply to Nexon since all of their products are completely intangible, and most of them just needs someone with a "admin" tag to do a certain change on an account.

Man, your ass is so far up nexon's ass that it's no wonder you're totally oblivious. A company like this cannot thrive on the top 5% who are addicts who tolerate this nonsense. It's nonsensical that you have to spend thousands of dollars to defeat a boss, in fact release bosses that are undefeatable, mathmatically, in fact, perma bannable if you get to close, just to bait people to spend more. Considering their profits have had a consistant drop, along with the population, means this practice has no longetivity potential. At all.

So why should they? So that there isn't a few thousand people playing a day to the point where they spend so much, the gaping obvious reality of lack of content sacrificed for f`ucking different methods to assure a controlled variable on some unbalanced stat which results them quitting to repeat the cycle.

Your entire perspective is unresearched and assumed to be working well since they are doing it, as you assume this company is competent. Surfuckingprise.

People get fired all the time in the real world. Most of it is invisible to the public. Having a turnover rate of 30 days could mean a number of things; the culture at Nexon is extremely aggressive and intolerant, or the community managers were incompetent in general. And no, talking to users on SouthPerry does not automatically make them competent.

The costs associated with that is customer service staff. If a company sees no value in having good customer service, then they will simply not invest much into it. While customer service could be a deal-breaker for some businesses (such as your pizza delivery example), for others, not so much. Most of the time players aren't going to have any major issues with the game -- unhappy people go on forums to complain, whilst the opposite is not true.

You're arguing for a lost cause here. I'm saying that there is nothing wrong with what Nexon is doing as a business milking its customers. You clearly have an issue with corporates making money. I certainly have my doubts as to the sustainability of the current business model, but for the short term, it is working well. RED attempts to address some of these issues, and I'm sure they're aware of that themselves. But change can't be implemented overnight, because they need to make everyone happy -- which is no easy task.

Also, care to tweak the tone to your posts a little? I respect the fact this is an emotional topic for you, but swearing and ad hominem attacks don't make you any smarter or more correct.

Good business practise is not an opposite to clever business strategy. Aiming at player addiction like Nexon are doing, and adding so many undesirable outcomes instead of making the players feel good about their investment is not only bad strategy in the long run, it is also highly unethical.
Even when you get that high end outcome, be it 21% main stat or the latest end game weapon, you will generally feel disguisted after the hype goes down; if you dare to really look at how much it cost you.
And the many, many players that spend alot without results? Yea, no wonder people shun Maple these days.

Oh, and don't confuse my post with some kind of rant because I want to be handed stuff on a silver plattern. I just felt that for a brief moment, when Girasol was in power, that Nexon might become something you could stand behind. They suddenly went transparent, and seemed to take the customers opinions into consideration. We all know how that ended up.

And now we have yet another event where their aim is clear, but obviously not as clear as I though since so many miss it. The way they have opperated the Cash Shop this last year should provide enough hints...

Right, so you have issues with Nexon throwing in bonuses and promotional offers? Not sure if I'm missing something here.