"Black Friday Big Spender Event"

Communication and taking responsibility has compliance costs associated with them, direct or indirect. If making users happy would have an impact on revenue, then by all means it would be a justified expense. But the way I see it, the main revenue source for Nexon have no problems with their current business practice -- and even if they do, they have gone past the point of addiction and would still spend money on the game regardless.

They absolutely do. The population alone has deteriated to a fraction of what a single event day was 4 years ago. You have a Korean company running an American business, who's lost 3 community managers in the last 3 months. In fact, they are so out of touch with us, they literally took, word by word, the southperry users opinion on that stupid maplestory survey thing we had/having.

Common sense would tell me that a business wants more revenue, not to lose money firing people. There are very minor changes that nexon can do to triple their profits, what business would deny that? A dumb one.

Edit:

And would you like to specify what costs would be associated with unbanning an account, thus keeping the user happy and spending? The correct answer is not unban f`ucking everyone. This imaginary cost that you're making up does not apply to Nexon since all of their products are completely intangible, and most of them just needs someone with a "admin" tag to do a certain change on an account.

I think there's quite a difference between clever business strategy and being a socially responsible company. Telling Nexon that it should offer more free things to players/make items more attainable is like telling a casino that it should improve the odds for gamblers because it's 'better business practice'. If demand for cubes, wards, marvel machine and whatnot is relatively inelastic from its major income sources, why should Nexon even considering making any changes to its business model?

Man, your ass is so far up nexon's ass that it's no wonder you're totally oblivious. A company like this cannot thrive on the top 5% who are addicts who tolerate this nonsense. It's nonsensical that you have to spend thousands of dollars to defeat a boss, in fact release bosses that are undefeatable, mathmatically, in fact, perma bannable if you get to close, just to bait people to spend more. Considering their profits have had a consistant drop, along with the population, means this practice has no longetivity potential. At all.

So why should they? So that there isn't a few thousand people playing a day to the point where they spend so much, the gaping obvious reality of lack of content sacrificed for f`ucking different methods to assure a controlled variable on some unbalanced stat which results them quitting to repeat the cycle.

Your entire perspective is unresearched and assumed to be working well since they are doing it, as you assume this company is competent. Surfuckingprise.