2013-10-28, 03:14 PM
Savage Wrote:In the back of my mind I have always felt that part of the reason why Nexon can get away with treating their customers so poorly is because the coherency of tickets and forum posts is astoundingly poor. When you have some fourteen year old kid typing in "IM speak" and cursing at you, well, I'm sure most of us wouldn't be too inclined to expedite their ticket
Except even the clearest and most concise and logical tickets are prone to immediate closure with a copy/pasted response that keyed in on one random statement that had no real relation to the actual issue and does nothing to resolve though. Out of the 32 tickets I've opened in the past 6+ years I can count three that actually had an intelligent response and only two of those three actually had any sort of resolution.
It's not having what you want - It's wanting what you've got.