2013-10-03, 10:06 PM
LegendGospel Wrote:As a former professional community manager, I can tell you that some companies don't give you authorization to reply to certain delicate topics without first receiving instructions from the guys upstairs, which can take days, weeks, or never. Even if you reply something like "we're looking at this matter, please be patient" without their approval, that could lead you to lose your job.
Which is partly why I don't work at that crap anymore.
A friend of mine was a GM for a semi-popular korean MMO for all of a week; he got fired for posting a thread on the forums saying that the servers were currently down and they were working on fixing it. Basically, something everyone already knew seeing as the pineappleing servers were offline and they couldn't get into the game, he was just trying to show a positive sign from the moderation team by saying, "hey, we know there's a problem", which is more than most GMs do. Probably because they get fired if they do.