Last Call: Let's Save MapleStory

Their old model was the "grocery store" model: thousands of customers, almost all of which buy something - even if only using food stamps - each giving a tiny profit. Right now Nexon is working on a "jewelry store" model: few people come in, fewer still buy anything, but the ones that do give a huge profit each.

Except Nexon still treats us like we're in a grocery store. Small, high-end jewerly stores don't survive unless they have someone there to personally greet you the moment you walk in the door, and should you need help, will gladly and promptly assist you however they can. Now compare that to Nexon's support ticket system.