2013-09-24, 02:38 AM
Xaorath Wrote:I feel bad for Aurtax because he's working for a company where he will do things Nexon's way or he won't bring home a paycheck. The position he is in forces him to lie and decieve. It's not miscommunication when you know what's going on but aren't allowed to say, often giving the community false hope or dancing around serious issues. CM's have to keep the community content with the way things are, which can, and has in the past, ranged from ignoring serious issues because we wouldn't like the answers to directly lying to us. KhainWest's post is a good example of when Nexon directly lied about database breaches by stating they didn't happen and years later revealing that they did. The delay in acknowledging this issue hurt loyal players.
A Community Manager's job is to interact with the community and keep them satisfied. Their job is to make the community feel like we are being listened to. That's what CM's do. This job would not be easy to do if you were honest about how things really are. That's why I feel bad for Aurtax.
Except there are certainly still times when CMs are generally decieved themselves, and you would have no way of knowing that yourself unless you were that person. There was absolutely no way that Nexon had a reason to "decieve" us about not getting KMS boss changes. There would be absolutely no point to giving us 2 weeks of unneeded relief on it to be given all of them along with PDR changes without a single warning. Why would the entire GM base in the nexon forums along with Girasol deceive us for no reason? That's just an example, but you don't know and never know what is truly going on unless you are that person yourself.