2013-08-19, 04:54 PM
It seems they cover everything but ban appeals though. I was able to get in contact with a GM within around 30 seconds of filling out the stuff they needed. If there is no conversation after 10 minutes then they auto create a ticket for you to respond(not sure how that was necessary). The GM was somewhat helpful regarding a billing issues I had several years ago. Also you can have them email you the transcript you have with the GM you get.