Xenon Double Miracle Time

I recall this (no Miracle Time, or was it 2X?) happened in the recent past and it was quickly identified by a certain someone. This individual quickly assured the players that Nexon was aware and was rectifying the situation. It sure would be nice to have someone that could shield your company or at least dampen the flames of rage; not to mention someone that could serve as some sort of liaison to keep your player base, those that pay no-less, informed of the goings on.

But I'm just being silly, such a position surely has not ever existed nor is it possible for this position to be created or filled in some sort of timely manner. Sorry I wasted your times with my pipe dreams and delusions.