Maplestory Europe is unplayably broken

GMs are developers. At least on eMS. All of em.

Their recruitment page often has Customer Support positions and none of them require extensive coding experience. On top of that, I've personally spoken to a GM in game and he informed me that while such positions don't require extensive computing knowledge it does help to have a basic grasp of how coding structures works to help in identifying bugs. Doesn't sound like they'd ask someone with a basic grasp to aid in development. D:

Edit:

I for one, will be happy to complain about them.
Did you see the live stream hosted by a GM last week? He couldn't answer a single question straight, not one. I understand the evasion when asked about upcoming events, but when you evade every single question about bugs, glitches, running events or current content? What use is it to have a live stream then? To show the maplers than the GMs actualy exist?
The interview confirmed one of my prejudices; EMS are outsourcing to terrible Companies without any interest in the game.

6 months ago a GM wouldn't have appeared on livestream, and you'd have to stay up until 5am to speak to someone about an issue.