The Marvel Machine Has Been Updated!

The winners are automatically chosen, but prizes are manually given, which is why there is a disclaimer that it can take up to a week to distribute.

I see. Do you receive an e-mail or just see the 1 Million Maple Points chip in the "Coupon Vault" section, in case of winning?

EDIT: Nevermind, I got my answer on MapleStory's official Twitter.

Yes. I posted in your thread for the others, but as I said there, I'm really very sorry it's taken so long. Essentially, the problem with your character is unique to it (and the others experiencing it, as opposed to the game-wide population), which makes it difficult to fix. We've actually implemented some fixes for the issue, but as you know, those weren't so successful (though hopefully they helped others!). But they ARE still working on it, I promise, and hopefully we can get it resolved soon.

Thanks a lot for your help, [MENTION=10355]Girasol[/MENTION], really. Until now, I really felt like I was forgotten by your company. Nobody answered me on the forums, and I got the usual answers through tickets. You know, if you want to take feedback from a loyal customer like me who has been playing MapleStory and supporting your company for over 6 years, this is mine: your company should really try its best to make sure that people like me have their tickets answered like you did with me here. THESE are the types of answers we - the players - wish to read.

What was more frustrating than the issue itself was the lack of public acknowledgment from Nexon, which has now happened after several weeks, thanks to you.

Thanks for listening to me and explaining the issue. An important note to this: the error triggers Nexon's Crash Reporter that asks you to send to I don't know who (I'm guessing Nexon America's or Nexon Korea's developers) the detailed crash report with likely useful information for the developers trying to fix this issue. I sent several of those, so please, try retrieving those crash reports as they might be very useful to you.