2012-12-21, 05:29 PM
Stereo Wrote:I imagine it could be set up to be pretty straightforward for the GMs - one button to go to the next report - no point letting them choose which one - just find someone who's online & active and warp to them, start recording, and if they choose to ban, save video automatically with the case number.
The volume's definitely gotta be large, I was on the GM side of things on one of OdinMS's larger private servers and there were dozens of reports a day just from however many hundred people used that. Of course, that lumped in the automatic hack detection system, since it didn't have HackShield, it was just the server logging invalid stuff.
On the other hand, private servers have the dubious advantage of the GMs working much more closely with the database; I could sql query anything I wanted out of the reports, cross-referenced to the list of online users for example, and do things that GMS probably has to wait 2 weeks for a response from Korea for. Minor patches like NPC dialog, which Nexon ignores week in and week out, didn't even require server checks.
The way that MapleStory is developed (and how the servers/databases are run at Nexon America is sadly very different from private server development and has it's own challenges. As I'm a developer, I've played around with multiple private server scripts and seen how they run and am aware of the ability to resolve NPC issues simply by editting a file. While there's been changes internally at Nexon in regard to topics like that, much is more complex then expected.
In regards to the reporting system, it's mainly an issue of the time and resources. Nexon has to pay it's staff to look over and handle every single report and that comes at a price. By allowing community involvement, not only does it allow for more of an instant resolution, but would save Nexon America money and resources in the long run, which could be directed at other areas such as improving the game, technical issues, and so on.
