2012-12-21, 11:22 AM
Stereo Wrote:I'm talking more about the ingame report button wrt. the random quick responses (since you have to actually click a hacker who's present in the map, unlike the support ticket system where there's no guarantee it's fresh), but investments in making support easier really do pay off, since smaller staff can handle larger numbers of players.
I don't know what's going on on their end, but I've never seen anything happening to hackers after I reported them ingame so I have to assume it's queued up so long it's never clear when something happens.
Ah. I had written into my last MUD a feature where any time a report issued (player or system originated since both levels of monitoring were in place) all members of the security team got an alert and an option to immediately transport to the scene auto-invis. It'd probably be overwhelming in GMS though. You'd think they'd at least have a dialogue of reports with a goto on them based on the person being reported and the people reported most and still online bubbling to the top of the list.
I daresay if they opened up to some community development Maple would have some amazing features pretty quick
It's not having what you want - It's wanting what you've got.