Maple Advisory Council

When a player reports a malicious player (or any reports at all), it is instantly added to a queue, the order of newest to oldest being in question. They are then read, reviewed, and then finally an employee (GM) acts upon the report and sees if there is still a problem. Sadly, by this time minutes, hours, or even days can pass.

With this program, all reports by Council instantly bypass this queue and are read with importance by Nexon's appointed staff. As abuse of the program is possible, all reports would still be looked into, although they would be handled exponentially quicker then normal reports.

I'm not clear on why these improvements can't just be done in their backend. They have a whole database of reports they could mine through to figure out what's effective - which players are reliable, which messages a GM is likely to be able to take action on, whether multiple tickets in a cluster tend to indicate hacking, etc. When a new report is sent, it should be checked for these signals, and the GM can review those most likely to result in a ban first.

Also, if a player does prove reliable, they should be allowed more than one report a day automatically. Players who catch hackers reporting more = win-win.

To kick things off, I'd probably start by randomly selecting 'fresh' reports and checking those out, instead of doing the queue in order. If a fresh report is valid, deal with it and improve the predictive ability of future reports. If a fresh report is wrong, it's more certain the player is reporting badly.