2012-12-18, 12:45 AM
Daakun Wrote:Personally I prefer it when they don't pretend to know how long they'll be taking.
If they say "back in two hours", I check back in two hous to see "one more hour, guys", and then "just one more, sorry" after that, and so on.
This way I can at least check back thinking "are they done yet?" instead of "gog dammit they said they'd be done".
Whenever I see any of these notices I just look for something else to do. I've worked in situations with national network outages and few things piss off the customers more than you checking the network updates, seeing that it's scheduled to be finished in X timeframe, informing the customer as such and getting screamed at the next day by customers because the issue was clearly not solved within the timeframe given by the 'trustworthy' consultants.