What would you ask a GM?

As disgruntled as this guy sounds, I could say similar things about the company I work for and it'd all be mostly true, so I don't have much trouble believing what is said.

I definitely have to agree with this.

I haven't experienced a company that cares more about customers than it does about getting money.

Sure, money is definitely required, but screwing your customers over in the meantime...not sure that's the best plan, and just because they give more money shouldn't mean special treatment that allows breaking rules. But then again, I've never owned/managed a company, so for all I know this is basically required, at least in the F2PMMO field.