What would you ask a GM?

All seems believeable to me; mostly confirming what many already suspected.

I can believe the Paypal stuff. A year or two ago they were doing massive PP refunds to some players right before banning them. Some thought the refunds were accidental and triggered the ban, but it was the other way around. They did this to to prevent the possibility of chargebacks. If too many (ex) players were to chargeback, Nexon gets severely penalized (I don't recall the details, there was a reference to this in some note from the NA boss)

'Outsourced' may mean that some GM-ing is now done remotely from Korea or even cheaper wage locales. Hence banning activity in the middle of the night, GMs who never reply, etc.

All the stuff about not being allowed to acknowledge errors or exploits, nor admit that accounts were compromised, nor able to do anything about it all rings true.

Overall confirms to me that the upper management of Nexon has no concern for the players whatsoever. Pretty much unethical, evil, corporate shark types.

Many thanks to Zelkova and the ex-GM.