Removal of Illicitly Generated Items

First ticket about demand for compensation answered: A short summary on the short post about the removal of duped items with a link to it by head GM Libra. It contained nothing new, and failed to adress the question about compensation entirely.

Second ticket now asks her to adress the demand, as well as a small essay on good business practice and why they should compensate me. Last chance Nexon, or I am gone after 7 years of not so much as a ban as well as decently frequent NX buying.

For those that did not see my earlier post, Nexon deleted a VIP katara I bought clean a year ago. I scrolled, enhanced, cubed and anviled it myself.

Unfortunately, she is unlikely to ever read your ticket.
They probably got thousands of irate tickets about this item removal, and set up an automated response. If their program detects the relevant keywords, it chuckles to itself "So, they want compensation for their hacked items? Ha, delicious tears!" and sends out the response you got. Extremely high chance you will get the exact same form letter again, perhaps "signed" by a different GM.

Did you send them screenshots of the scrolling process, or some other proof?

Good luck.