2012-10-22, 09:19 PM
Code:
Ticket Summary
Ticket #: 19000-1521777
Email Notification: Yes
Status: Solution Accepted
Date Created: 9/11/2012 10:34 AM PDT
Last Updated: 10/22/2012 5:12 PM PDT
Ticket Description
Game Selection: Mabinogi
Category: Game Related
Sub-Category: Hacked Account
Summary: Had NX stolen from my account.
Date of Incident: 11/24/2011
Last Login Date Before Loss: 11/24/2011
In Game Currency Lost: N/A
NX Lost: 3372
Item(s) Lost: N/A
Details: First off, apologies for placing this ticket through the Mabinogi category, but I've been waiting for ages on the one I placed through the MapleStory category and obviously, they aren't going to respond.
Ticket # - 19000-969440 - 11/26/2011 10:53 PM PDT
Ticket # - 19000-1367634 - 6/8/2012 5:40 PM PDT
A while back my account was broken into, through no fault of my own, and the hijacker used the Maple Trade System, a sort of ingame NX trade option, to steal 3372 NX from my account.
(the system has since been patched out, likely for this very reason)
This transaction is still in my "Purchase Activities" log, listed as so:
Nov 24, 2011 MapleStory-Arrow for Bow 687
Nov 24, 2011 MapleStory-Arrow for Bow 2,685
Attachment
Solution
Solved:
(10/16/2012 5:22 PM PDT)
Greetings,
I apologize for the delay in responding to your ticket and I thank you for reporting this issue. I understand that your account is missing NX that you did not spend. As a fellow gamer, I can relate to how this must be disappointing to you and I am sorry that you have had this experience.
Please be advised that I have finished investigating your issue and I have been able to verify your claim. As compensation for this issue, I will be crediting your account with the missing 3,372 NX. This NX should be available in your account within the next 7-10 business days. If you do not receive your NX within this time period, please submit a new ticket letting us know.
[some account security fluff]
I apologize for the inconvenience this has caused you, and I appreciate your cooperation and understanding. Have a great day!
Sincerely,
GM Gimbal
Nexon America, Inc.All it took was just under a year and few times having it automatically closed, but I got it taken care of, finally.