2012-09-21, 07:43 PM
I got the same response too. The nature of this seems to be, gift everyone that lost items 1K NX and an EXP coupon, while gift people a hair/color coupon that have sent in a ticket about being hacked. They seem to have just bundled them all up without reading it thoroughly.
Most of the issues that were sent in would be about missing NX/CS, items poofing (being eaten by the storage, Frederick, MTS, etc), being hacked/banned, etc as a result of their own glitch/typo/misinformation/error and certain player concerns. This feels like the same nature response as the MTS leakage/hacking. I'm guessing if you were to send in a ticket about an old issue, they would automatically close it saying it's too old to be relevant and helped as they have to be within 7 days of the occurrence.
Expectations of Nexon vary from people to people, but most of us who has been playing their games for a long time know how they are and what they do for their players. In that regard, we're all pretty doubtful on whatever Nexon say or does.
We can only think of this action is only just to make them look good and provides an excuse to cover up for your losses.
They also write an apology notice at around every New Year, but nothing seems to have changed then. I wouldn't get my hopes up, but we'll see how it goes.
Most of the issues that were sent in would be about missing NX/CS, items poofing (being eaten by the storage, Frederick, MTS, etc), being hacked/banned, etc as a result of their own glitch/typo/misinformation/error and certain player concerns. This feels like the same nature response as the MTS leakage/hacking. I'm guessing if you were to send in a ticket about an old issue, they would automatically close it saying it's too old to be relevant and helped as they have to be within 7 days of the occurrence.
Expectations of Nexon vary from people to people, but most of us who has been playing their games for a long time know how they are and what they do for their players. In that regard, we're all pretty doubtful on whatever Nexon say or does.
We can only think of this action is only just to make them look good and provides an excuse to cover up for your losses.
They also write an apology notice at around every New Year, but nothing seems to have changed then. I wouldn't get my hopes up, but we'll see how it goes.