A CAREER WITH THE MMOG INNOVATOR AND DEVELOPER/PUBLISHER OF ONLINE FAMILY-FRIENDLY GAMES.
We are Nexon America Inc., the North American publishing arm of Nexon Group (1994), a pioneer of interactive entertainment software and the worlds leader in massive multiplayer online games which it developed and introduced in 1996.
Nexon America opened for business in Los Angeles in 2005 to bring the best of online entertainment to North American audiences. The companys growing library of titles includes the world-famous franchise MapleStory, the online, the role playing fantasy life of Mabinogi and the online multiplayer first-person shooter Combat Arms.
Position Summary:
We are currently looking for a total of fifteen (15) Game Masters, consisting of five (5) full-time and ten (10) part-time. The Game Master provides on-line in game monitoring for all Nexon games to ensure Nexons Terms of Use and specific in game policies are being followed. This person will investigate reported harassment issues and escalate as needed based on the investigation. They will also manage and execute special in game events for on-line users. He/she will report directly to the Customer Support Supervisor.
This is temporary position located in our Los Angeles, California office with employment being handled by a third party vendor. Shift hours and days may vary as department hours are adjusted. Applicants need to be available to work additional overtime hours and weekends as needed.
Responsibilities:
Local candidates will only be considered for the position
Be thoroughly familiar with company on-line game playing policies and Nexons Terms of Use.
Monitor and manage players to adhere to the company policy in playing the games.
Assist the players only when necessary, upon supervisors approval.
Document any activities that require further investigations.
Organize and run events for the player base.
Adhere to posted game policies of each product support.
Perform any additional tasks as assigned by Customer Relations Manager and/or Supervisor during the course of normal business game operations.
Qualifications:
Flexible work schedule. All employees may be required to work a variety of shifts including nights and weekends. Overtime may be requested during times of high volume due to game updates or product launches.
Must be able to deal with variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Possess good computer skills and knowledge of MS Office.
General experience with Massive Multiplayer Online Games and with Role-Playing games is preferred.
Work in team collaboration, be open to take suggestions and follow directions given by the supervisor.
Must be proficient in English spelling and grammar.
How to Apply:
Qualified candidates please email your resume to: now-hiring@nexon.net with Game Master in the subject line.
NOTE: To all recruitment firms: Nexon America is not accepting agency/search firm referrals for this posting, or other postings, without prior written permission from Nexon's Staffing organization. Nexon is not responsible for any fees related to unsolicited resumes.
Nexon America is an Equal Opportunity Employer and welcomes diversity.
Anyone can post to craigslist claiming to be nexon though. And besides, wasn't there something similar to this before? I could've sworn one of the qualifications was that you needed to know korean. 0.o
shouri Wrote:Anyone can post to craigslist claiming to be nexon though. And besides, wasn't there something similar to this before? I could've sworn one of the qualifications was that you needed to know korean. 0.o
2009-03-28, 03:50 PM (This post was last modified: 2009-03-28, 03:58 PM by shouri.)
Devil's Sunrise Wrote:For being a game master?
I wouldn't know. Luckily I live nearby during summer times. Maybe I can have a look into this and finally set some things right. If I get hired (doubtful, but it'd be nice), I'll go on a crusader of hacker bans :O
I happen to meet all of those qualifications... which is rather odd when you think about it. Don't those seem too simple? And why would they post it on craigslist? That seems a bit odd to me. Wouldn't it be posted on their website instead?
MAJOR EDIT:
holy crap this is actually legitimate
From the nexon site:
Quote:GAME MASTER
Spoiler
All available positions
A CAREER WITH THE MMOG INNOVATOR AND DEVELOPER/PUBLISHER OF ONLINE FAMILY-FRIENDLY GAMES.
We are currently looking for a total of fifteen (15) GAME MASTERS, consisting of five (5) full-time and ten (10) part-time. The Game Master provides on-line in game monitoring for all Nexon games to ensure Nexon?s Terms of Use and specific in game policies are being followed. This person will investigate reported harassment issues and escalate as needed based on the investigation. They will also manage and execute special in game events for on-line users. He/she will report directly to the Customer Support Supervisor.
This is temporary position located in our Los Angeles, California office with employment being handled by a third party vendor. Shift hours and days may vary as department hours are adjusted. Applicants need to be available to work additional overtime hours and weekends as needed.
Details:
* Local candidates will only be considered for the position
* Be thoroughly familiar with company on-line game playing policies and Nexon's Terms of Use.
* Monitor and manage players to adhere to the company policy in playing the games.
* Assist the players only when necessary, upon supervisor's approval.
* Document any activities that require further investigations.
* Organize and run events for the player base.
* Adhere to posted game policies of each product support.
* Perform any additional tasks as assigned by Customer Relations Manager and/or Supervisor during the course of normal business game operations.
Qualifications:
* Flexible work schedule. All employees may be required to work a variety of shifts including nights and weekends. Overtime may be requested during times of high volume due to game updates or product launches.
* Must be able to deal with variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
* Possess good computer skills and knowledge of MS Office.
* General experience with Massive Multiplayer Online Games and with Role-Playing games is preferred.
* Work in team collaboration, be open to take suggestions and follow directions given by the supervisor.
* Must be proficient in English spelling and grammar.
Qualified candidates please email your resume to: now-hiring@nexon.net with GAME MASTER in the subject line.
Quote:CUSTOMER SERVICE REPRESENTATIVE
Spoiler
All available positions
A CAREER WITH THE MMOG INNOVATOR AND DEVELOPER/PUBLISHER OF ONLINE FAMILY-FRIENDLY GAMES.
We are currently looking for two (2) CUSTOMER SERVICE REPRESENTATIVES. The Customer Support Representative will provide customer support by checking and answering all assigned submitted tickets as well as reporting issues to the department supervisor for tracking and resolution purposes. Additional tasks could include assisting with stress / beta test preparations or testing of identified issues. This person will perform all tasks assigned according to the company and department policy. The Customer Support Representative will directly report to the Customer Support Supervisor.
This is a temporary full-time position located in our Los Angeles, California office with employment being handled by a third party vendor. Shift hours and days may vary as department hours are adjusted. Applicants need to be available to work additional overtime hours and weekends as needed.
Details:
* START DATE: April 13, 2009
* END DATE: June 30, 2009
* SALARY: $9.00
* SHIFT: 3pm ? 11pm, Monday ? Friday
(employees may be required to work overtime hours and weekends as needed)
Responsibilities:
* Local candidates will only be considered for the position
* Check and answer all assigned tickets based on priority according to the company / department policy.
* Investigate and document daily problems / technical issues and disseminate department supervisor for solutions and follow up.
* Document and communicate game / technical / investigation issues to department supervisor.
* Attend regular team / department meetings.
* Any additional tasks as assigned by the Customer Support Supervisor.
Qualifications:
* Minimum 1-2 years experience in customer support.
* Flexible Work schedule: All employees may be required to work a variety of shifts including nights and weekends. Overtime may be requested during times of high volume due to game updates and product launches.
* Possess good computer skills and knowledge of MS Office. Experience with Microsoft Windows XP, Microsoft Office, and Microsoft Internet Explorer is required.
* General experience with Massive Multiplayer Online Game is preferred.
* Must be proficient in English spelling and grammar.
Qualified candidates please email your resume to: now-hiring@nexon.net with CUSTOMER SERVICE REPRESENTATIVE in the subject line.
Devil's Sunrise Wrote:9 dollars an hr is awfully low :X
All you do is sit on your rumpus and ban people as well as deal with other crap. Sounds about right. There isn't too much responsibility, I would think.
It's quite a shame that the position is from april->june. I dont get out of college until june 15th. I believe I'll call and ask with their hiring rep and inquire about any future available positions. I need a summer job after all :3
Devil's Sunrise Wrote:9 dollars an hr is awfully low :X
I'd take 9 dollars an hour any day... I've never been able to get a wage that high, and I've done some very hard work. I know it's because of where I live, but still. To me that wage is awesome. GMs don't even have a hard job... Hell, it'd be fun.
I'd so go for it if you were able to work from home... considering I live nowhere near the HQ. I would love to sit on my rump all day, actually doing the game some good, and still getting 9 dollars an hour.
Anyone they hire would probably have to sign a non-disclosure agreement, meaning if you spilled any information about what goes on in there you could be sued. So on top of crappy pay, bad hours, and being generally hated by the public whenever you made one your [few] appearances, you couldn't even speak of the knowledge you gained. Whether it's about GM activities or patch updates or even what the company is like (well, this one could be changed if you filed a suit against them for treating you poorly.)
Either way, if you let something slip you'd get fried. Nexon hates when their surprises get ruined (like my five year old nephew) and would definitely lash out, which makes this job dangerous if you have even a tiny lack of self control.
And yeah, $9 is terrible compensation. Being a GM is less about banning people and more about watching people do wrong and doing nothing about it. You probably have to file a report for each account you ban, as well. It says on the site that you're not even allowed to take action without the permission of a supervisor.
What a bunch of retards. They could recruit from the high level community, getting people intimately familiar with the game instead of some half-wit off the street. No person off the street with a college degree is going to take a 9 an hour job doing this. However, the #1-10s in each server would probably do it.
