New Internet problems -__-

So my computer and internet have been working fine up until about four days ago, but now, im having problems with my internet. It seems to cut out for about 30 seconds at a time or so every so often, and causes pages to fail. i believe it might be my router, because when the the problems occur, it stops brodcasting in the list of connections. I have tried troubleshooters and even reset my router, but nothing seems to work.

My internet's been acting up as well lately, though not so much with disconnecting, but it's just felt slower in general. Also, my firefox sometimes randomly fails to load pages for seemingly no reason. What ISP are you using? I have Embarq, and some of the folks that live around me say they're experiencing the same thing.

Im using Clear. D:

Are you on wireless? What channel? What router? Is your firmware stable and somewhat up to date?

Toss in as many specifics as you can.


Have you called your ISP? Request a line quality test. Shouldn't take long.

If they tell you the line has no problems, then it could be your router. Some routers are known to constantly face disconnection issues. Might need to do some research on that front. Your network configuration may not be optimized either.

Sounds like packetloss to me.

What you can do besides restarting your modem (which you already did) is check the connector plugs, push them firmly against the wire (like if you were installing them).

Are you using a cable modem? Check the coaxial cable towards the modem (same cable as towards televisions & co). Check the cable connectors on both sides, and check if it still connects properly to the modem (take it out / check the wire / plug it back in).

If nothing helps, then it's it can only be:
- ISP itself
- Modem itself
- PC Network Card (I had this myself, replaced it with one for 10 euro, and stuff started working again )

I hope it helps! :o

Did a line quality test... I have 18% packet loss. Dx also, my desktop is running off wireless, and also connected directly to router with a cable. The router is a Linksys E2000. Firmware is good. Im on the 2.4 channel cause when i tried to switch to 5 it dident work with all my familys things i think o.o

Your desktop is running off wireless AND it's hard wire connected to the router? Please clarify.

Yes. It is plugged directly into the router but also on my wireless signal.

If you can go without wireless, do it. Make your computer disconnect from the wireless network. Just keep it wired to the ethernet port. That should take care of the packet loss problem.

Run a few tests from dslreports.com (go to the tools section, lots of goodies if you haven't already been there). Tell me if you still have packet loss.

Also, do you have a lot of firewalls going? That's also a classic way to neuter your connection stability.

You may want to check the usual settings to make sure everything's fine: DNS, DHCP, LAN IP, etc.

Just one firewall I believe. also, I wasent able to do anything on dslreports. said it was something wrong with my IP address. I did go to Pingtest.net and it said like only 1% packet loss, or 0%

kk, how is your connection? Stable? No more dropping out of internets?

Is your router set to Keep Alive by any chance? (Don't know the router options you have) That helps me keep my connection going 24/7.

Dunno about the Keep alive, What type of router you have? and my connection is stable now.... But i think it has slown down abit.

I have a WRT54G. I call it Old Reliable. Lasted me 4+ years so far.

Your connection is slower now? I doubt it's your Cat5e or otherwise, so I'll rule that out for now.

Check your Local Area Network settings.
Log into your router and double check your settings there.
Make sure you don't have any viruses/spyware.

http://www.dslreports.com/tweaks

Run a tweak test if you can. Your receive window might be too small.

Did you ever call your ISP? To make sure the signal from them is fine?

Well nevermind. As of last night we can't load anything, but could not find any problems. I guess were gonna call our ISP now. Nothing else seems to work.

You should have called your ISP from the get-go and asked for a line quality test straight from them. This makes deduction far easier, as it leaves your router and computer as the likeliest of problem candidates.

I'm assuming you checked all your wiring to make sure it's correct.

Can you unplug your ethernet from the router and connect straight to the modem and try to run the net from there? This will isolate the router as a potential problem.

Wow. I'm dumb. Ive been suspecting my router as the cause, but earlier. When the Internet stopped working. I noticed that my modem was looking for a signal -_- so it is my ISP having problems. Would this be fixable on their part? Or should I not bother contacting them?

Like I said since the beginning, call them up and ask them to do a few tests on the line. Sometimes it's a simple issue of them hitting a few resets, sometimes they have to do actual work to see if the line was damaged. It should be on their dollar.

If resetting the modem nets you nary a single connection within a reasonable timeframe, it is most certainly not your fault.

You have to let them know when you call that you did everything possible on your end to make sure you couldn't possibly be the reason the net is slow and as such need a line test. Why? It helps them skip the 'ok are you sure your modem is connected to the router/computer/blah blah' script they initially have to do.

Router is configured correctly. Computer is hard wired to router. Router is hard wired to modem. Modem has correct connection to wall sockets. Filters are in place and correctly connected.