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Several issues with MapleStory and my graphics card
#1
Hello.

Some months ago, I bought a new computer, an Asus K52JC. It has Windows 7 on it, but my issues are a little different than compatibility ones.

Because, yeah, since a little after I bought it I've been experiencing all kinds of issues with MapleStory, apparently related to my graphics card.

I'll explain. First of all, in Device Manager -> Display adapters, there are two adapters. The first one, which is the main, is Intel HD Graphics, while the second one is NVIDIA GeForce 310M. And there comes the first problem. I didn't experience this when I first bought the computer and it let me play normally, but now, whenever I enable both of the display drivers and open MapleStory, the computer FREEZES. As in, I can't do anything anymore and the computer doesn't answer, so I have to reboot MANUALLY. It doesn't even show the mouse when I open it. The screen just turns into a different tonality of black and the computer freezes. I try alt-tabbing, ALT+F4ing, but nothing. It just doesn't work.

So one day I decided to try disabling the NVIDIA driver, and it worked. MapleStory started working correctly again and I could play normally.

BUT. Another problem. When I play for a long time, the display driver "goes crazy". As in, the game freezes and map objects, maplers, and all kinds of stuff start disappearing and appearing continuosly on the screen. Eventually, the game will also crash after a while you let this happen. The only way I found around that is Alt+tabbing and going back there, or switching to windowed mode (or the other way around), which seems to "resolve" the situation.. for a few seconds. Yeah, because, when something like that starts happening, even if you alt+tab and back, and everything seems back to normal, it'll start doing it again after a few seconds, making the game literally unplayable.

It also happened that when it did that, it gave me an error message on tray saying "the video driver stopped working so it was restored". That usually solved the situation for a little more than a few seconds. But then, it started doing it again.

If you think they're part of the compatibility issues, you're most likely wrong. In fact, I wanted to try if it did the same thing on KMS, where they have a fully-compatible Windows 7 client. Result? Yes, it does. The issues are kind of different, but it's the same s'hit. The map objects don't start appearing and disappearing, but the screen goes completely dark and flashes, until I Alt+Tab. That resolves the problem for a few minutes, but after that, it starts doing it again.

One interesting thing to note is that, when I tried switching to windowed mode on KMS while having that problem, it didn't resolve the problem, but, instead, a message appeared saying that the "Windows Aero interface stopped working" and asking me if I wanted to disable it or keep using it. I chose disable, thinking that might have caused the issues, but I was wrong, as the game kept giving the same problems.

In fact, it became COMPLETELY unplayable. I'm kind of desperate now, seeing how not even a Windows 7-compatible client would resolve my issue. It's probably something related to the graphic card, which I hope isn't not compatible with MapleStory.

I almost forgot I also tried the solution in THIS thread for the "Black Flickering Screen/Outright Crash" issue. Apparently, yeah, my graphic card (the Intel HD Graphics, not the NVIDIA one) was outdated. I updated it, rebooted, tried again, but, with disappointment, I kept getting the same problem. Nothing changed.

Oh, I have Windows 7 Home Premium x64, if that can be of any help.

I hope someone will be able to help me. I had to make a dual boot with Windows 7 and Windows XP on this computer, because that issue makes playing MapleStory on Windows 7 literally impossible after a while. I was somehow able to find audio and video drivers for XP for this computer (the audio one was the hardest of them all - I had a really hard time finding that one as it wasn't made for Windows XP), and, until now, my playing experience on Windows XP has been the smoothest one I've ever experienced (well, obviously, since right now GMS is only compatible with that OS and not newer ones). So I doubt it's even the graphic card the problem. Still, I don't want to have to use XP forever. I just prefer Windows 7 in every way possible, and I wish I could still play on it, too.

Maybe it could be software on Windows 7? But what?

I hope someone will be able to help me.

Thanks in advance. Monocle
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#2
Not that good at computers, but...

>>NVIDIA GeForce 310M

OH GOD.
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#3
Corn Wrote:Not that good at computers, but...

>>NVIDIA GeForce 310M

OH GOD.

Bad graphic card? I'm not that good either, so I don't know. But really, even if it is, I don't really need a powerful one. I only play MapleStory and a few other games which don't require high performance.

I thought the Intel card was worse.
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#4
NVIDIA has many graphics issues when it comes to MapleStory. I don't know why it is either, but my guildmates in Bellocan mostly agree that NVIDIA sucks ass.
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#5
Netto Wrote:NVIDIA has many graphics issues when it comes to MapleStory. I don't know why it is either, but my guildmates in Bellocan mostly agree that NVIDIA sucks ass.

Problem is, it's not even the NVIDIA driver, as I have to disable it to even be able to play. The problem is the Intel driver, apparently.

To me it's still something which is conflicting with the driver, or something. Can anyone help me finding that thing?
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#6
o.o dont use the Intel one? Maple isnt that much of a load.
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#7
Zelkova Wrote:o.o dont use the Intel one? Maple isnt that much of a load.

If I only use the NVIDIA one, the screen turns to 1024x768 resolution, bad quality, and Maple doesn't even open.
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#8
Combattente Wrote:If I only use the NVIDIA one, the screen turns to 1024x768 resolution, bad quality, and Maple doesn't even open.

o.o... thats kinda bad dude..
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#9
Zelkova Wrote:o.o... thats kinda bad dude..

You know, there must've been a reason if there are two video drivers.. Apparently, the Intel HD one is the best one and the "main" one.

Anyways, I resolved the issue with Maple not opening if the NVIDIA one was enabled by re-installing it, but the screen flashing problem is still there..

I wonder why I even have this NVIDIA driver if I can perfectly do everything without it.. On Windows XP I don't even have it and I can play perfectly.

EDIT: I feel like pointing this out, if it still wasn't clear to everyone: the problem most likely isn't the graphic card itself, as I can perfectly play with the Intel HD one on Windows XP and have never experienced any of the above-mentioned issues. It's kind of weird. Could it be the OS itself?

Right now the only choice left is re-installing Windows 7 and hoping that will do it.. I hoped I wouldn't have to do it but apparently nobody can help me..
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#10
Did you disable the integrated video in BIOS?
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#11
Fiel Wrote:Did you disable the integrated video in BIOS?

Nope. I couldn't even find an option in the BIOS settings for that. I tried restoring the original BIOS settings, but that didn't work either.

By the way, my DirectX properties say that I'm using Intel HD Graphics as a video driver for my monitor. I heard some have "integrated video" in their DirectX settings, but most want to disable that. Am I supposed to have that or what?
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#12
If all else fails, you can try a destructive recovery:

Computer Manual Wrote:Utilizzo della Partizione di Ripristino:
1. Premere [F9] in fase di caricamento iniziale.
2. Premere [Enter] per selezionare Windows Setup [EMS Enabled] (Installazione di Windows).
3. Selezionare la lingua del ripristino e poi premere Next.
4. Leggere la pagina “ASUS Preload Wizard” e premere Next.
5. Selezionare una delle opzioni di partizione e premere Next

Le opzioni di partizione sono le seguenti:

Recover Windows to first partition only.
Questa opzione eliminerà soltanto la prima partizione, consentendo di mantenere le altre partizioni, e creare una nuova partizione del sistema, come disco “C”.

Recover Windows to entire HD.
Questa opzione eliminerà tutte le partizioni dall’ unità disco rigido e creerà una nuova partizione del sistema, come disco “C”

Recover Windows to entire HD with two partitions.
Questa opzione eliminerà tutte le partizioni dall’ unità disco rigido e creerà due nuove partizioni: “C” (60%Wink e “D” (40%).

6. Seguire le istruzioni sullo schermo per completare il processo di ripristino.
Per aggiornamenti su driver e utilità, visitare il sito internet: http://www.asus.com.
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#13
Fiel Wrote:If all else fails, you can try a destructive recovery:

Yeah.. sigh. I really tried everything, from closing all processes which I thought could give problems to updating drivers.. everything. It just keeps doing that.

I guess I'll recover.

P.s.: So if I choose the first option it only deletes data on C: right? (it is my Windows 7 partition, yeah) So if I put files on D: it won't delete them?

Oh, and thanks for finding the italian one, you didn't need to. Lol.
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#14
Well, D should be your recovery partition. You can't really put files there. Back up your important files to a flash drive or DVD.

Also, I like to try to help people out in their language when I can. I'm hokey like that.
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#15
I have three partitions: C, D and E. C is the Windows 7 one, while E is the Windows XP one. D is called "DATA" and only has files in it.

The first option of your destructive recovery guide says "Recover Windows to first partition only" and it says that it allows you to keep other partitions and makes a new system partition called "C:", so shouldn't it only affect the C: partition?
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#16
correct, it will only affect the C partition. It will not affect the D or E partition.
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#17
Fiel Wrote:correct, it will only affect the C partition. It will not affect the D or E partition.

Okay, thanks. Whenever I'll recover I'll let you guys know if that solved my problem. I really hope it will..
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#18
I have the same problem except I'm using Vista Home Premium. I know that this problem started when I updated the driver for my graphics card so I might try to uninstall the driver and reinstall the original one.
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#19
Sorry for the double post, but it seems that I have solved my problem. I just re-downloaded an older driver for my graphics card and the problem no longer persists. I have the Mobile Intel ® 4 Express Chipset Series so I just went to the Intel website and found an older driver to download.
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#20
WingZero Wrote:Sorry for the double post, but it seems that I have solved my problem. I just re-downloaded an older driver for my graphics card and the problem no longer persists. I have the Mobile Intel ® 4 Express Chipset Series so I just went to the Intel website and found an older driver to download.

ARGHHHH!!! WHY!!

I've already recovered.. *sigh*

IF ONLY YOU ANSWERED BEFORE!

Now I resolved it too.. but.. I could've done it in a better and faster way.

Kinda pissed right now. I thought about doing it before but didn't try because, usually, it's the OLD drivers which give problems, not the newer ones (hence why people often tell to UPDATE the drivers). Then I completely forgot about it and just recovered.

But yeah, thanks for helping nonetheless. ._.
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