Sad attempt at reconciliation

I'm too lazy to look it up, but I recall reading that they don't count reviews after 6 months. Maybe in a year, Nexon will go back to being an A (assuming no one rates them with a 1 star). This is the main reason why there was a sudden increase in their grade quite a while back.

If that were true, then their score would drop to an F soon, since the majority of the negative reviews are fairly recent, and the more positive reviews were over a year ago.

If that were true, then their score would drop to an F soon, since the majority of the negative reviews are fairly recent, and the more positive reviews were over a year ago.

I hope that's true. I think by the way they responded to my claim, they are starting to be annoyed their players contacting the BBB instead of logging a ticket. I'll look for it once I finish doing my homework.

I hope that's true. I think by the way they responded to my claim, they are starting to be annoyed their players contacting the BBB instead of logging a ticket. I'll look for it once I finish doing my homework.

Now Nexon knows how we feel. At least we get back to their responses far quicker than they ever attempted to.

I should just write another BBB ticket to piss them off again, but I won't, since I'm done with this game.

After re-reading the BBB response for like the billionth time, it sounds like they're looking into it already. I just checked the ticket but it still says 'Open', not even 'Work in progress'. I'm really starting to lose hope here. I wonder if getting the cops involved is a good idea since Microsoft mentioned it when they denied me access to my e-mail.. my parents just refuse to drive me down to the station. If the response to the ticket is another bad response then I'll just spend the couple hours and walk to the damn police station myself.

Thinking back a year or two, wasn't there an arrest where someone deleted an account? lemme look for a link.
Found it: http://technology.timesonline.co.uk/tol/...002721.ece

Company's Initial Response - Posted 03/16/2010
Hello, Players are required to keep their registered email addresses up to date. If this player has lost access to her email account due to inactivitiy she will need to contact her email provider and get it reactivated. With the new security update this player can fill out a form that will be sent to the customer support team. The form works for both lost email addresses and blocked IPs. Thank you, Nexon Support
Initial Response Summary
Nexon America does not provide customer support through third party systems like the BBB

Company's Final Response

Company's Final Response - Posted 03/24/2010
Hello, If your accounts are IP blocked you will need to fill out the form at the bottom of the IP Blocked screen and wait for a response. We thank you for your patience. Nexon Support

Failed to even address what i was asking lol...

Company's Initial Response - Posted 03/16/2010
Hello, Players are required to keep their registered email addresses up to date. If this player has lost access to her email account due to inactivitiy she will need to contact her email provider and get it reactivated. With the new security update this player can fill out a form that will be sent to the customer support team. The form works for both lost email addresses and blocked IPs. Thank you, Nexon Support
Initial Response Summary
Nexon America does not provide customer support through third party systems like the BBB

Where is this 'form' they're talking about? On one of my alternate accounts, I used my university email address (I thought at the time that I'd be staying at that university for grad school) and since I've graduated, the university has since deactivated my email and I can no longer log into anything affliated with the university (i.e. no way to set up email forwarding). I logged a ticket with Nexon on 2/19/10 and it is STILL open... good thing I don't play much anymore and when I do, I'm not on that account. Nice 'upgraded' system Nexon...