NEXON customer service changing for the worse?

Sadly, that statement is really sombering to hear, and goes to show that NEXON would charge for Customer Service beyond Item Locks!

To be honest I was not amused when they released item locks. Account security and account security education are things that should be provided for free, and they ARE provided for free by every respectable game company.

To be honest I was not amused when they released item locks. Account security and account security education are things that should be provided for free, and they ARE provided for free by every respectable game company.

Ok, how much more "education" can they honestly do?

They have links in their forum, they have a big flashing 10 commandments right on the main site. They have alerts every 5 minutes telling you not to do stupid things like share your account. They have NPCs repeating this warning the minute you get to Southperry and Lith Harbor.

And people still do every single thing anyone with an ounce of common sense tells them not to.

This is like abstinence only education in America - Telling people not to do stupid stuff doesn't stop them from doing it. The item locks are like condoms - Protection against moments of weakness becoming a lingering nightmare.

The only difference is you can actually get condoms for free in many situations.

Ok, how much more "education" can they honestly do?

They could do more to tell people not to hack others and not use personal information to gain access to accounts. They can also tell you to use fake info, since chances are, information such as your last name and birthday are known by your friends and family, who may or may not play maple story. That and remind people that they are not alone in this world and there can always be someone peering over your shoulder.

Ok, how much more "education" can they honestly do?

They have links in their forum, they have a big flashing 10 commandments right on the main site. They have alerts every 5 minutes telling you not to do stupid things like share your account. They have NPCs repeating this warning the minute you get to Southperry and Lith Harbor.

And people still do every single thing anyone with an ounce of common sense tells them not to.

This is like abstinence only education in America - Telling people not to do stupid stuff doesn't stop them from doing it. The item locks are like condoms - Protection against moments of weakness becoming a lingering nightmare.

The only difference is you can actually get condoms for free in many situations.

The standard thing for a company to do is to code a bunch of tools that track the transfer of items. If a person has been hacked or scammed, the person files a report about the theft, and employees of the company investigate the situation, BAN the fuucker, and return the stolen goods to the owner. This seems impossible in Maple because Nexon sits on its ass because it collects money not having to do it, but it is completely standard in other games of this sort.

I am really glad that being lvl 200 with speshul GM connections helped your 2-3 friends.

Being totally ignored is a clear display of my "speshul GM connections", amirite?

I never said that it makes them competent, I am just implying that if they have restored those few, they can restore them all; aka calling bullsh'it on their so-called "policy".

1. They could do more to tell people not to hack others and not use personal information to gain access to accounts.
   
   
2. They can also tell you to use fake info, since chances are, information such as your last name and birthday are known by your friends and family, who may or may not play maple story.
   
   
3. That and remind people that they are not alone in this world and there can always be someone peering over your shoulder.
   

1. Yeah. Because clearly people who are already breaking rules and purposefully hurting others will listen to a politely worded request to not do it. They've obviously got strong moral compasses and a compulsion to do what's right.
   that aside, the Maple Admin NPC repeatedly spams:
   "To play the game the right way, we strongly suggest you don't use hacking tools to ruin it for others." Not to mention the maple tips on that subject below...
   
2. Using fake info makes it near impossible to prove who you are in the event you've lost your account. The fact they use security thats only as strong as how anonymous you are is a general fault in their security, not something they can fix by "educating" users to lie.
   
3. The numerous warnings they already give don't seem to be helping, I doubt this one more is the silver bullet that ends account theft forever, sorry. Lets play count the number of times Nexon tells you don't be a moron:
   
   1. http://maplestory.nexon.net/WZ.ASPX?PART...ty&index=5
      
   2. http://maplestory.nexon.net/WZ.ASPX?PART...ty&index=2
      
   
   Oh but those are just on the main page of the website. Noone would read that, right? If only they were telling us this stuff in game somewhere... oh wait...
   
   
   
   1. Our Game Masters will NEVER ask for your login ID, password, pin, or personal information.
      
   2. NEVER give out your ID, password, or pin to ANYONE including administrators.
      
   3. Using, selling, trading, or promoting hacking or hacking tools will result in being blocked from the game.
      
   4. NEVER open an unknown attachment file from an instant messenger window or an email.
      
   5. MapleStory Game Masters will NEVER send you files or contact you outside of the game.
      
   6. This is an online game and online interaction involves communicating with strangers. NEVER give out your personal information such as your name, age, phone number, address to ANYONE you do not know. Protect your identity!
      
   7. In order to prevent hacks, do not download or open email attachment from an untrusted source.
      
   8. Mesos and Items cannot be duplicated. Fraudulent activities are strictly forbidden.
      
   9. When using a public computer, confirm the security programs and change your password on your private computer after use.
      
   10. Remember not to provide your ID and PW anywhere outside of the official website.
       
   11. Visiting a website that has not been confirmed may pose hack risks.
       
   12. You are encouraged to select a password that consists of both numbers and letters, and periodically change the password.
       
   13. Account sharing, selling, or trading is STRICTLY FORBIDDEN. Such accounts will be blocked.
       
   
   

Seriousely here. Education isn't the issue. Idiots with no concept of right and wrong and no fear of consequences is the problem. Having a game that's been designed in the single most craptastic model of "client tells the server what's happening" instead of "server tells the client what's happening" ever devised by drunken lemurs, that is the problem.

Quick question. Avenge, does Ray use the same e-mail for SW as he does for MS?

Quick question. Avenge, does Ray use the same e-mail for SW as he does for MS?

dunno.

dunno.

well, i do. or atleast did. and over the past few weeks, i've been getting IM's from random ass people on MSN that i dont know. They talk like they know me and give me these links to websites to go to.. <_< I've had to block about 5 different people already. And I don't give out my email to a lot of people. And I wont lie, I almost clicked a link the first time, but I read the email the message was coming from, and exited right out of the chat.

idk.. i'd ask ray if he's been getting any random msn or aim messages

Ok for starters there was an exploit on both the maplesite AND a similar one of the forums. There was a guide posted on the SW forums on how to use the Forums exploit. It was taken down about 2 mins after it was posted but I had enough time to ask someone with the knowledge did it work and they told me my password a few minutes later.

Secondly, I was hacked with a keylogger through a series of unfortunate events. The hacker was able to change my pin WITHOUT my birthdate. Just as an FYI the birthdate on my maple accounts are different from my actual date.

@Eos - interesting you mention the never asking for information considering that several events over recent times have involved you needing to give personal information to Nexon.

From my reading of this thread, it seems that nobody has mentioned this possibility, unless I overlooked it: Given that there definitely was a web server exploit a while back, it's entirely possible that someone used the exploit to grab hundreds or thousands of people's info but did not use all of this information right away. Instead, they could have stored it and tried a few at a time, knowing that most people do not change their login credentials often and that many people never even knew there was such an exploit.

So you're playing along and everything is great, then suddenly ten months (number pulled out of my ass) later your accounts get jacked. Your system is clean, you have never shared your account with anyone, but you are screwed all the same. I would see this as being similar to mass theft of credit card numbers; a bank or business is compromised, thousands of numbers are stolen and dispersed, and six months later your American Express card is used to pay for airline tickets in China.

Edit: This could also be used to put fear into people. You crack someone's account using some method, then track them online. "Gimme 100 million or I'll hack you!" They refuse, you message them their login info and cause them to disconnect. They may think you cracked their account using the trade window or whatever, but in actuality you had all their info before you ever talked to them.

Summary: If the web site exploit was known, someone could have written a script to perform it on mass quantities of accounts, stockpiling the info for use further down the road when the heat died down.

The web exploit relied on the person knowing your login. Given the sheer number of accounts created, its possible that someone could write a script to "guess" logins and generate a response.