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Scheduled Nexon-wide Service Maintenance - April 19, 2017 - Printable Version

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Scheduled Nexon-wide Service Maintenance - April 19, 2017 - Notify - 2017-04-14

http://maplestory.nexon.net/news//21298/


Nexon Wrote: On Wednesday, April 19, all services for MapleStory will perform a scheduled maintenance in order to enable everyone around the globe to better enjoy MapleStory and other Nexon titles. The following services will be offline during this time:
  • Game Access (Both Nexon Launcher and Nexon Steam Launcher)
  • Game Website
  • Game Forums
  • Account Login and Sign up
  • Account Billing
Maintenance Times:
  • PDT: 12:00 AM – 12:00 PM
  • EDT: 3:00 AM – 3:00 PM
  • CEST: 9:00 AM – 9:00 PM
  • AEST: 5:00 PM – 5:00 AM (April 20)
This maintenance is part of a global account migration from a specific Nexon America Account system to a Global Account system.

Once maintenance is complete, the process for logging in to our games will remain essentially the same. However, there will be a few minor changes for those players who currently log in with their Nexon username, as all account logins will now be performed using an email address. This will greatly improve the process of logging in across multiple titles.

The situations below will cover those players who currently log in with a username, and those who currently log in with either a verified or unverified email address. Please note that the following will apply across website login, the Nexon Launcher and the Nexon Steam Launcher moving forward.
  • If you currently log in with a verified email address, you should notice zero changes.
  • If you currently log in with your Nexon username, and it is associated with a verified email address, you will need only to confirm your email address. This email address will become your new login, in place of your username.
[Image: glblacct_1av343.jpg]
  • If you currently log in with your Nexon username, and it is associated with an unverified email address, we will ask you to verify the email address in order to log in. This email address will become your new login.
  • If you currently log in with your Nexon username, and it is not associated with an email address, we will ask you to provide and verify a unique email address in order to login. This email address will become your new login.
[Image: glblacct_2be231.jpg]

As part of this account migration, please note that we are no longer allowing sign-up via a Facebook-connected account, and players will need to maintain a verified email address in order to participate across all Nexon titles. We also recommend you never duplicate passwords across accounts, and that you update your unique personal password from time to time.

If you have any issues with your account after this maintenance, please file a Customer Support ticket at https://support.nexon.net/.

*




Scheduled Nexon-wide Service Maintenance - April 19, 2017 - SaptaZapta - 2017-04-14

Oh FFS.
They are really intent on making it impossible to play, huh?


Scheduled Nexon-wide Service Maintenance - April 19, 2017 - SwordStaker - 2017-04-14

SaptaZapta Wrote:Oh FFS.
They are really intent on making it impossible to play, huh?
What's the issue? Most people login with their e-mails already. There should be no change.
"If you currently log in with a verified email address, you should notice zero changes."
If you have multiple accounts where you forgot the e-mail or otherwise, that's YOUR problem.


Scheduled Nexon-wide Service Maintenance - April 19, 2017 - SaptaZapta - 2017-04-14

SwordStaker Wrote:What's the issue? Most people login with their e-mails already. There should be no change.
"If you currently log in with a verified email address, you should notice zero changes."
If you have multiple accounts where you forgot the e-mail or otherwise, that's YOUR problem.

No, it's Nexon's problem, because their Customer Support is going to be positively swamped with "I lost the email to my old account" requests. Or maybe not, since they already pulled this for the V giftbox, saying we'd get a code by email (and then they ended up distributing the box by giftbox notifier anyway).

I have the emails to my old accounts but I don't remember them by heart the way I do the user ID's and passwords. And they're longer to type, of course. So all in all, it makes things less convenient, for no good reason. "Global Account" of what? It's still just Nexon America.

They should fix all the problems people are still having with the Nexon Launcher before making more and more changes that can mess things up.

Edit: I suppose I should be grateful they don't expect us to log in using the random "profile ID" the Nexon launcher assigned us.


Scheduled Nexon-wide Service Maintenance - April 19, 2017 - PirateIzzy - 2017-04-14

SaptaZapta Wrote:Oh FFS.
They are really intent on making it impossible to play, huh?

They've got to weed out the non-devoted players somehow.